She spoke to children at eye level.
When Diana spoke with children, she always crouched to see them at eye level. “Diana was the first member of the royal family to do this,” said Ingrid Seward, editor of Majesty magazine. “The royal family used to say that everyone had to be deferential to them. But Diana said, ‘If someone might be nervous of you or you’re speaking to a very young child or a sick person, get yourself on their level.'”